Frequently asked questions by service.

Yes. We offer a free first visit to see the centre and help your dog become familiar with it. Contact the team to arrange it.

Before your dog arrives, we will explain which documents and vaccinations are needed. You can also ask whether they may bring their usual food or a familiar item.

Yes. The centre has separate spaces for cats, with play areas, resting areas and protected outdoor space.

The team keeps in touch with families and reports incidents. Agree the communication channel and frequency of updates before the stay.

Yes. Families can bring their animal’s food. Agree quantities, storage and feeding instructions beforehand.

There are outdoor enclosures shared by compatible dogs and accommodation options for animals from the same owner. Ask the team what arrangement would suit your dog.

We offer home delivery. Contact us to ask about products, delivery areas and conditions.

Tell us which product or size you need. The team will confirm options, price and availability before you order.

Yes, contact us to explain what you need and check availability before making the journey.

Yes, we offer dog bathing and grooming.

We recommend booking before your stay, as appointments depend on the groomer’s availability.

Many owners take the opportunity to have their dog return home clean and groomed after their stay.

The pack is 8 classes with no expiry date. It covers basic obedience, socialisation and agility, with exercises you practise with your dog. Ask about times, prices and availability.

Yes. Individual sessions are available at home or at the centre. They focus on a specific situation and include an assessment, tailored guidance and advice for continuing the practice. The team will recommend the number of sessions and follow-up.

This is considered only in specific cases. If the team decides it is suitable, goals, training and follow-up are agreed with the family. Your involvement helps maintain the guidance once your dog is home.

Yes. Specific behaviours can be addressed in coordination with your veterinarian’s therapeutic guidance where applicable.

Monday to Friday, 8:30 am to 7 pm. Drop-off and collection are from 8:30 am to 1 pm and 5 pm to 7 pm. Check holiday opening and availability with the team.

Arrange a visit and tell us about your dog’s habits and needs. We will explain the settling-in process, entry requirements and what to bring.

Yes. Tell us which days you need so the team can advise on availability and conditions. An enquiry does not confirm a place.

Indicative prices range from €15 to €25. Tell us what you need and we will explain what is included and which price applies.

It is for situations where a family cannot adapt to living with the dog, for example when biting behaviour is involved. Contact the team to discuss the case.

The aim is to re-educate the dog to help make it possible to find a suitable family. The team needs to explain the options and process after learning about each situation.

It means stating in a will that Can Penedès should take in the dog after their guardians have passed away. Contact the centre to discuss the service conditions.

Talk with Can Penedès about the service and ask the professional preparing your will how to record your wishes formally.

Can Penedès recommends a free visit so the dog can get to know the space, the team and the surroundings. A first day at day care or the hotel can also be considered.

The Can Penedès article says that videos are sent during the stay so the family can see how their dog is doing.

The original article says home collection can be discussed. Availability and conditions need to be confirmed with the team.